Refund & Cancellation Policy

Because every drink is made fresh to order, please review this policy before you pay. You acknowledge it at checkout.

Cancelling an order

You can ask to cancel before we begin preparing it by replying to your receipt email right away, or by emailing support@limeadebahamas.com. Once preparation has started, the order generally cannot be cancelled because the item is made specifically for you.

Refunds

If we cancel your order (e.g. an item is unavailable), we refund you in full to your original payment method. If something is wrong with your order, let a team member know at the counter or email support@limeadebahamas.com promptly and we will remake or refund it. Change of mind after preparation is generally not refundable, since the drink is made to order and perishable.

How refunds are issued

Approved refunds are processed back to the original payment method through PlugnPay. It may take several business days to appear, depending on your bank. You receive an email confirmation when a refund is issued.

No shipping or delivery

All orders are for on-site counter pickup only (no shipping or delivery) at Festival Place, Prince George Wharf, Nassau, The Bahamas. No delivery or shipping refunds apply.

Questions?

Email support@limeadebahamas.com during our hours: Mon–Fri 7am–3pm · Sat 7am–1pm · Sun closed. For same-day order help while you're at the Port, speak to a team member at the counter.